Effective Date: 2 July 2025
Welcome to Velani Shop. By accessing our website or purchasing from us, you agree to be bound by the following Terms and Conditions. Please read them carefully.
1. Use of Our Website
You agree to use this website only for lawful purposes and in a way that does not violate the rights of others or restrict their use.
2. Orders & Payments
- All orders are subject to availability and confirmation.
- Prices are listed in Kenyan Shillings (KES) and include VAT where applicable.
- We accept payments via M-PESA, credit/debit cards, and other secure payment gateways listed at checkout.
- Full payment must be made before items are shipped.
3. Shipping & Delivery
- We deliver across Kenya through our own riders and trusted courier partners.
- Delivery times vary by location. Please see our Shipping Policy for details.
- We are not responsible for delays caused by courier companies or circumstances beyond our control.
4. Returns & Refunds
- We accept returns for defective and non-defective products within 7 days of delivery.
- Returned items must be unused and in original packaging.
- For full details, see our Return Policy.
5. Product Information
We make every effort to display product descriptions and images as accurately as possible. However, we do not guarantee that product descriptions or other content are 100% accurate, complete, or current.
6. Warranty Disclaimer
Velani Shop makes no warranties, expressed or implied, and hereby disclaims all warranties including fitness for a particular purpose. All products are sold “as-is,” unless otherwise stated by the manufacturer.
7. Limitation of Liability
Velani Shop shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
8. Governing Law
These Terms are governed by the laws of the Republic of Kenya. Any disputes shall be resolved in Kenyan courts.
9. Contact Information
If you have any questions or concerns regarding these Terms, please contact us:
Email: Support@velanishop.co.ke
Phone: 0720 864 618
Address: London Beauty Centre, Shop F8, 1st Floor, Taveta Road, Nairobi, Kenya