We want you to be completely satisfied with your purchase from Velani Shop. If you’re not happy with a product, we accept returns and exchanges under the following conditions:
Returns & Exchanges
- We accept returns for both defective and non-defective products.
- Exchanges are allowed within the same return period.
Product Condition
- Returned items must be in new and unused condition, with original packaging intact.
Return Window
- You must request a return or exchange within 7 days of receiving your order.
Return Method
- You may return items in-store or at an approved drop-off location.
- Customers are responsible for drop-off unless otherwise arranged.
Restocking Fees
- No restocking fees apply.
Refund Time
- Once the returned product is received and inspected, your refund will be processed within 7 business days.
- Refunds will be issued to your original payment method.
If you have any questions, please contact us:
Address:
London Beauty Centre, Shop F8, 1st Floor, Taveta Road, Nairobi, Kenya
Phone: 0720 864 618
Email: Support@velanishop.co.ke