Effective Date: 2 July 2025
Velani Shop is committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or interact with us.
Information We Collect
We may collect the following personal information:
- Name
- Phone number
- Email address
- Billing and delivery address
- Payment information (processed securely via third-party gateways)
- Product preferences or order history
We collect this data when you:
- Place an order
- Contact us
- Subscribe to our updates
- Fill any form on our site
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer support
- Improve our website and services
- Send order updates and delivery notifications
- Communicate promotions (only with your consent)
Third-Party Services
We use trusted third-party providers to:
- Process payments (e.g., M-PESA, card processors)
- Deliver goods (e.g., G4S, Fargo)
- Analyze website traffic (e.g., Google Analytics)
These third parties have their own privacy policies.
Data Security
We implement strong security measures to protect your personal data from unauthorized access, alteration, or disclosure. Your information is stored on secure servers and access is limited.
Cookies & Tracking
We may use cookies to:
- Remember your preferences
- Track site usage for improvement
- Analyze traffic using Google Analytics
You can manage cookies through your browser settings.
Children’s Privacy
We do not knowingly collect personal data from children under the age of 13. If we learn that we have collected data from a child, we will delete it immediately.
Your Rights & Contact
You have the right to:
- Access, correct, or delete your personal data
- Opt-out of marketing communication at any time
For privacy-related questions or requests, contact us:
Email: Support@velanishop.co.ke
Phone: 0720 864 618
Address: London Beauty Centre, Shop F8, 1st Floor, Taveta Road, Nairobi, Kenya