Frequently Asked Questions
Simply browse through our categories, add your desired items to the cart, then proceed to checkout. Follow the prompts to enter your delivery details and select a payment method.
Yes, we deliver to all major towns and cities in Kenya, including Nairobi, Mombasa, Kisumu, Eldoret, and Nakuru.
Nairobi: Same-day or next-day delivery
Other towns: 1–3 working days, depending on location
We accept:
M-Pesa (Till & Paybill)
Bank Transfer
Cash on Delivery (Depending on your location)
Yes. You may return items within 7 days of purchase if the item is unused, in original packaging, and in good condition. Return costs apply.
If your product arrives damaged or develops a fault within the warranty period, we will offer free repair, replacement, or refund based on the situation.
Yes, all our electronics and appliances come with manufacturer warranties ranging from 6 months to 2 years
Call/WhatsApp: 0720 864 618
Email: Support@velanishop.co.ke
Address: London Beauty Centre, Shop F8, 1st Floor, Taveta Road, Nairobi, Kenya
Business Hours: Mon–Sat, 8am–6pm. Closed on Sunday.