ABOUT US
Who We Are
VelaniShop is a fully registered business operating in Kenya. Our physical store is located at London Beauty Centre, Shop F8, 1st Floor, Taveta Road, Nairobi, Kenya. We specialize in affordable, high-quality home appliances, kitchen appliances, electronics, and everyday essentials designed to make your life easier.
Whether you shop online or visit our store, we guarantee trusted brands, secure payments, and reliable delivery anywhere in Kenya.
Our Vision
At VelaniShop, our vision is to become one of Kenya’s most trusted and preferred suppliers of home electronics and appliances. We aim to make modern living affordable and accessible to every home in Kenya by combining quality, service, and convenience.
Our Mission
We are committed to providing you with genuine products, fast service, and excellent customer care. Our mission is to:
- Deliver a safe and seamless shopping experience — both online and in-store
- Offer only authentic, high-quality electronics and appliances
- Ensure fast, free delivery and professional support to all customers
- Build long-term trust through transparency and care
Business Information
Business Name: VelaniShop
Physical Address: London Beauty Centre, Shop F8, 1st Floor, Taveta Road, Nairobi, Kenya
Email: Support@velanishop.co.ke
WhatsApp/Call: 0720 864 618
Business Hours: Monday to Saturday, 8:00 AM – 8:00 PM
Closed on Sundays
Payment Methods
We offer multiple secure and convenient payment options:
- M-Pesa – The fastest and easiest way for our Kenyan customers to pay
- Cash on Delivery – Available for selected areas and products
- Bank Transfer – Ideal for bulk or high-value orders
Your payment details are always handled securely — we respect your privacy and protect your personal data.
Return & Refund Policy
Customer satisfaction is at the heart of everything we do. If your order doesn’t meet expectations:
- Returns: Accepted within 7 days of delivery (product must be in original condition)
- Refunds: Processed within 1–3 business days after inspection and approval
- Exceptions: Some items, like perishable goods or used personal items, may not qualify
Read our full Return and Refund Policy for more details.
Privacy & Terms
We value your trust. That’s why we’ve put in place clear, easy-to-read policies:
Our Privacy Policy explains how we collect and protect your information
Our Terms and Conditions outline your rights, responsibilities, and how our services work
We encourage you to review them before shopping with us.
At VelaniShop, we’re more than just a store — we’re a trusted partner in your home and lifestyle. Thank you for choosing us!